FREQUNTLY ASKED QUESTIONS 

FAQ

INCLUDED ACTIVITIES

Included in your ticket is 3-days of music and entertainment, walk-in camping, beach access (great swimming), stand up paddle boards, water slide, inner tube slide, disc golf course, beach volleyball court, hiking trails and access to over 82 acres of the Tico Time Riverside Resort. Included activities are first come first serve.

TICKETS

You will need to pre-purchase a 3-day festival pass, or a single day pass. All sales are final. Event is Rain or Shine.

REFUND POLICY: All ticket sales are final. No refunds or exchanges will be provided. In the case of a cancellation, all tickets will be valid on the rescheduled date. Refunds will be issued if a rescheduled date does not take place within 180 days.

I can not find my ticket – what should I do? 

Check your spam, junk, or promotions folder in your email. If you still can’t find it, contact support@tixr.freshdesk.com.

If you need assistance with updating the email or name on your Tixr tickets, please contact Tixr directly at: support@tixr.freshdesk.com.

If your purchase was directly from Tixr, you can access your Tixr account by heading to Tixr.com and logging in using the email that your tickets are associated with.

If you are unable to login, you can then use the Forgot Password tool. Once you select the forgot password link, you will receive an email with a link to reset your password. Make sure to check your spam folder in the event you do not receive it.

I purchased tickets through a 3rd party, a friend, or someone on Facebook. How do I know they are valid passes? 

We can only guarantee ticket validity for purchases made through our official ticketing vendor, Tixr or Eventbrite. Therefore, we highly encourage you to NOT purchase through any 3rd party.

FESTIVAL HOURS

Friday June 7th- Sunday June 9th 2024

Gates open and camping begins Thursday, June 6th, 2024 at 1 PM

Gates close Monday, June 10th, 10 AM * All must depart that morning unless staying for other events they have purchased tickets for.

Scheduled programming begins 3 PM Thursday

The Box Office will be open 9 AM – 10 PM daily

WHAT IS THE WEATHER LIKE?

The weather is warm this time of year, with the average temperature low of 56F and a high of 92F. However, please come prepared for any weather conditions. This includes intense sun, heat, rain, and wind. The event happens, rain or shine!

CAMPING

Camping in Tamarindo area requires a Car Camping pass.

Walk-in Tent Camping in the Magical Forest is included with your festival pass. No cars are allowed in the Magical Forest camping area. We can shuttle you and your gear, or it is a 5-7 minute walk from the parking lot.

BATHROOMS & SHOWERS

Ample permanent and temporary well serviced bathrooms will be available in the campground areas. Some showers will be available for a TBD fee. Or wash up in the river! Please do not use soap or any products in the Animas River, and be sure to keep your swim suit on, as there is no nudity allowed.

FOOD & BEVERAGE

Quality food and beverage vendors will be available throughout the event. There will be a focus on healthy and organic options, with vegan and vegetarian offerings. Potable drinking water is available for all attendees. Bring your own water bottles and storage containers.

ALCOHOL

This is an alcohol-free event. Please do not bring any alcohol or illegal substances on the premises.

WATER PLAY & RESORT AMENITIES

Stand Up Paddle Boards, inner tubes, kayaks and rafts are “first come, first serve” and available at the pond beaches.

FAMILY FRIENDLY

Sangha Festival is a family friendly event. The venue is very safe, however children should be supervised by their parent or legal guardian at all times, especial in and around the water. There are many fun activities for all ages to enjoy!

DOGS & OTHER PETS

No dogs or any other pets are allowed during festivals, unless they are legitimate service animals with legal paperwork. In that case, please be sure to keep them leashed and pick up their waste, and me mindful of their behavior around others.

WAIVER

All attendees must sign a waiver before entering the festival grounds. By signing your waiver before you arrive, you save yourself 30-60 minute wait at the gate. Save yourself time and sign your waiver in advance.

FESTIVAL POLICIES

• Treat all with respect

• No refunds. This is a rain or shine event.

• All tickets must be exchanged for a wristband, which must be worn on your wrist at all times.

• No glass

• No weapons of any kind.

• No unapproved vending.

• No unapproved amplified music.

• No unapproved drones, or video taping.

• Attendees must obey all Federal, State, and County Laws.

• Bluegrass Festival and Tico Time Resort are not responsible for loss, damages, or personal injury.

• All attendees and participants must sign the Tico Time waiver.

• Anyone found breaking the code of conduct may have their wristband cut and be asked to leave the property. Together we make this a safe, fun family friendly event. Don’t be “that guy”!